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General terms and conditions of business


General terms and conditions of business

  1. Scope

These Terms of Purchase apply to all offers and contracts relating to the sale and supply of Products by us. Consequently, you agree to these Terms of Purchase when you place an order via the Website, place an order via a web page directly linked to the Website or you accept an offer from us. Any variation to these Terms of Purchase requires our written consent.

A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity. An entrepreneur within the meaning of these General Terms and Conditions is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his independent professional or commercial activity.


  1. Conclusion of contract

All information on the website is intended solely as an invitation to purchase. Consequently, this information is not to be understood as an offer or binding contract. You agree that your order is an offer to purchase the products listed in your order.

The customer can submit the offer in writing via the online order form integrated in the online shop of the seller.When ordering via the online order form, the customer, after entering his personal data and by clicking the button "Send order bindingly" in the final step of the ordering process, makes a legally binding contract offer with respect to the goods contained in the shopping cart.

The Seller may confirm the Customer's offer by a written (letter) or electronically transmitted (fax or e-mail) order confirmation or by delivery of the Products.  

We may refuse orders at any time without giving any reason and without liability to you or any third party. If we do not confirm your order within seven (7) working days, it will be deemed to have been rejected. After a cancellation, we will of course refund the amount paid by you to us for the cancelled order.

Order processing and contacting usually take place via e-mail and automatic order processing. The customer must ensure that the e-mail address provided by him for order processing is correct, so that e-mails sent by the seller can be received at this address.


  1. Retention of title

All Products shall remain the property of Relieve until you have made all payments owed to us under any Contract in full, including costs and early or late or partial deliveries. You may not sell, dispose of or encumber any Products until title to such Products has passed to you in full.


  1. Right of withdrawal

In order to make use of your right of withdrawal, you must send us (Relieve Handels OG, Steinbiergasse 5, 9020 Klagenfurt) a clear declaration by post, fax or e-mail of your withdrawal from the purchase contract.

You have the right to cancel this contract within fourteen (14) days without giving any reason.
The withdrawal period of fourteen (14) days starts from the date on which you or a third party known by you, other than the shipping service provider, has/have taken possession of the products.

In order to comply with the withdrawal period, you must notify us before its end that you are exercising your right of withdrawal.

You must then return your products to us (Relieve Handels OG, Steinbiergasse 5, 9020 Klagenfurt) in suitable packaging immediately, but no later than fourteen (14) days after the date on which you notified us of your revocation. This deadline is deemed to have been met if you return the products before the deadline.

If this contract is cancelled, we will refund all payments relating to this order that we have received from you within 14 days of the day we receive the products back from you.

We will use the same means of payment for the refund as you used for the original transaction. You will bear the direct costs of returning the products yourself.


  1. Delivery and shipping conditions

Goods are regularly delivered by mail order and to the delivery address specified by the customer.

If the transport company returns the dispatched goods to the seller because delivery to you was not possible, you shall bear the costs for the unsuccessful dispatch. This does not apply if you are not responsible for the circumstance that led to the impossibility of delivery or if you were temporarily prevented from accepting the service offered, unless the seller had given you a reasonable time's notice of the service.

The choice of the mode of dispatch and the means of transport is basically at our discretion.


  1. Prices & Invoicing

The stated prices of the seller are final prices and include the statutory sales tax. Any additional delivery and shipping costs will be indicated separately in the respective product presentation in the offer.


Unless otherwise stated in the individual payment methods, the purchase prices from the concluded contracts are due for payment immediately. 


The invoice is created at the same time as the declaration of acceptance of your order and is sent to you in the form of a PDF file, after a maximum of 72 hours, by e-mail. A hard copy of the invoice will also be enclosed in the shipping package.


  1. Payment

The payment methods available to you are shown under a corresponding button on our homepage or in the respective item description.


If we make an advance payment, e.g. payment by invoice or direct debit, you authorise us to pass on your data for the purpose of checking your creditworthiness.

We reserve the right to refuse our customers the method of payment on account or direct debit as a result of the credit check.


Payments shall be made net without delay after invoicing and to the exclusion of any right of retention or set-off by you against counterclaims not expressly recognised by us in writing. 



  1. Liability for defects/warranty, warranty conditionsL

The statutory liability for defects shall apply.


In principle, the Seller does not assume any warranty obligation beyond the statutory warranty, unless a warranty declaration going beyond this is made for individual goods in the product description or advertising. The warranty conditions shall be communicated by the seller in writing at the latest upon delivery of the goods and, at the customer's request, also beforehand. The legal warranty claims of you are not limited thereby.


  1. Place of jurisdiction

The place of jurisdiction for all disputes is the registered office of Relieve Handels OG.


  1. Choice of law

Austrian law shall apply exclusively to all our purchase contracts.


Klagenfurt, Semptember 2020, Relieve Handels OG

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